The Critical to Quality Tree (CTQ Tree)


Below is a webinar we recently presented in partnership with Creato Performance Solutions entitled "The Critical to Quality Tree"  In it, we cover the basic concepts of the Voice of the Customer (VOC), CTQ Tree, and Kano Analysis.   We also illustrate the CTQ tree utilizing COMPASS®,Quality Management System, which we are offering as a partner of Creato Performance Solutions.  To learn more about COMPASS® click here or contact us to set up a demo.

CTQ Webinar 11-17-2020 from EMS Consulting Group, Inc. on Vimeo.

 

Critical to Quality Tree Presentation: Slides

 

CTQ Tree Webinar 11-17-2020 from Darren Dolcemascolo

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