Below is a webinar
we recently presented in partnership
with Creato Performance Solutions entitled "The Critical to Quality Tree"
In it, we cover the basic concepts of the Voice of the Customer (VOC), CTQ Tree, and Kano Analysis.
We also illustrate the CTQ tree utilizing
COMPASS®,Quality Management System,
which we are offering as a partner of
Creato Performance Solutions. To
learn more about COMPASS®
click here or
to set up a demo.
CTQ Webinar 11-17-2020 from EMS Consulting Group, Inc. on Vimeo.
Critical to Quality
Tree Presentation: Slides